Posts in category Social Media Marketing


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Salesforce lanza al mercado nuevas soluciones para unificar la experiencia del cliente a través del comercio, marketing y servicio

En el marco del NRF’18 – la mayor feria del mundo del sector retail – que se celebra estos días en New York, Salesforce ha anunciado el lanzamiento mundial de nuevas herramientas que permitirán a los retailers ofrecer a sus clientes e…

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Social Media Marketing

5 Ways E-Commerce SMBs Can Cool Social Media Complaints

SMBs should “be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents.”

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